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Digital: are you the one in four?

There is certainly no shortage of research, studies and predictions about digital at the moment; it seems that almost every day a new report about digital trends, priorities or technologies is published. Of course many of these have a particular angle or perspective that aligns with whatever consultancy/vendor/research firm has commissioned or sponsored the study. […]

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Addressing the board’s digital skills gap

In two previous articles I have discussed whether Boards are one of the main obstacles to an organisation embracing digital. Whilst there are some good examples of CEOs that truly understand digital and who are leading their company’s digital efforts, there is plenty of evidence that would seem to indicate that many executives are struggling […]

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Getting to know your customers

Just over a year ago I wrote about a launderette that had created a digital experience for its customers by internet-enabling its washing machines and dryers and creating a mobile app that enables customers to pay for services with their smartphones. The solution is a good example of the outside-in perspective that is required for […]

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Moving at the speed of digital

Technology is fundamental to digital; without technology digital business models, products and services do not exist. But becoming a digital business or, more accurately, transforming an organisation so that it can compete in the digital age, requires a lot more than investing in technology. A digital transformation means creating a vision for the organisation in […]

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Seven digital truths

Digital disruption will come to every industry at some stage; it is a question of when, not if. And many organisations will be significantly impacted when that disruption happens. A study carried out by the Global Centre for Digital Business Transformation found that on average business leaders expected four of the top ten players in […]

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Are boards the biggest barrier to going digital?

Most UK CEOs and boards have no understanding of what customers want according to research published recently by The Institute of Customer Service. The report entitled Leading by example also reveals that many boards ignore the views of customer facing staff and do not set a good example when it comes to exhibiting the skills […]

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Boards ignoring digital are guilty of negligence

The average life of a company is falling. Data from the US shows that in 1960 large businesses could expect to be around for an average of 60 years but by 2012 this had fallen to just 15 years. Technology has played a large part in the falling life expectancy of organisations; it removes barriers […]

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On a mission to go digital

Mission statements have a mixed reputation. Some people believe strongly in having a clearly defined statement of the organisation’s purpose whilst others see mission statements as being worthless (and in some cases meaningless) – something that gets hung on the office wall, published on the company’s website and used in PR activity but which has […]

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Reinventing your business for digital

It is often said that you need to reinvent your business for digital. But what does that actually mean and why is it necessary? Reinventing your business means taking a step back and looking at everything your company does and how it does it; from its business model, products and services through to its culture, […]

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Can you be a digital follower?

Digital is inevitable. Regardless of where you are in the world, what industry you are in and what type business you are, you will be impacted by digital at some point in the future. And it would seem that the majority of business executives are aware of this fact. Take for example the following findings […]

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