Addressing the board’s digital skills gap

In two previous articles I have discussed whether Boards are one of the main obstacles to an organisation embracing digital. Whilst there are some good examples of CEOs that truly understand digital and who are leading their company’s digital efforts, there is plenty of evidence that would seem to indicate that many executives are struggling […]

Getting to know your customers

Just over a year ago I wrote about a launderette that had created a digital experience for its customers by internet-enabling its washing machines and dryers and creating a mobile app that enables customers to pay for services with their smartphones. The solution is a good example of the outside-in perspective that is required for […]

Moving at the speed of digital

Technology is fundamental to digital; without technology digital business models, products and services do not exist. But becoming a digital business or, more accurately, transforming an organisation so that it can compete in the digital age, requires a lot more than investing in technology. A digital transformation means creating a vision for the organisation in […]

Are boards the biggest barrier to going digital?

Most UK CEOs and boards have no understanding of what customers want according to research published recently by The Institute of Customer Service. The report entitled Leading by example also reveals that many boards ignore the views of customer facing staff and do not set a good example when it comes to exhibiting the skills […]

Boards ignoring digital are guilty of negligence

The average life of a company is falling. Data from the US shows that in 1960 large businesses could expect to be around for an average of 60 years but by 2012 this had fallen to just 15 years. Technology has played a large part in the falling life expectancy of organisations; it removes barriers […]