Digital, death and taxes

Harvey Nash recently published the results of its annual CIO survey. This year’s study covered 3,691 IT leaders from more than 30 countries. One of the findings being reported is that 10% of respondents do not think that their business will be affected by digital disruption in the next few years. The flip side to […]

Is digital replacing the human touch?

Digital products and services are changing the nature of the relationship between customers and suppliers. Increasingly, customers are able to access an organisation’s products and services without entering one of its stores, calling its contact centre or meeting with one of its employees. Whether it is via a website, mobile app or sensors built into […]

Customer needs drive digital offering

In a previous article, So you think digital doesn’t apply to your business?, I discussed how sectors based on consumable products are very unlikely to be disrupted by alternative offerings that are enabled by technology. However, such industries could be disrupted by technology-enabled add-on products and services that offer customers more rewarding and engaging experiences. […]

So you think digital doesn’t apply to your business?

I recently had a conversation with an executive from the food and drink industry about the impact that digital would have on their business. The executive was fairly certain that digital would only have a limited impact as technology could not replace the core product or how it was consumed in the same way as, […]

Digital: opportunity or threat?

The answer is both according to the recently published results of PwC’s Annual Global CEO Survey. The survey, which covered 1,322 CEOs from 77 countries, reveals the challenges and dilemmas facing CEOs as they try to lead their organisations through the digital revolution. It also gives some insights into what CEOs are doing to ensure […]