Are boards the biggest barrier to going digital?

Most UK CEOs and boards have no understanding of what customers want according to research published recently by The Institute of Customer Service. The report entitled Leading by example also reveals that many boards ignore the views of customer facing staff and do not set a good example when it comes to exhibiting the skills […]

Disruption: are you starting in the right place?

Everybody it seems is talking about disruption. And given what companies such as Uber and AirBnb have done to the taxi and hotel industries, or what Netflix did to the home entertainment market, it is not surprising. These industries together with sectors such as media and travel agents have already been disrupted whilst others are […]